How can we help?
Find answers about trip planning, saved items, prices, connected providers and using Sanum.store.
How do I start planning a trip?+
Start with Destinations if you still need inspiration, or go directly to Flights, Hotels, Coach, Rail, Ferries or Car Hire if the destination is already decided. Route Planner and Multi-city Builder are useful when the trip contains several stops.
Can Sanum.store help with a multi-city trip?+
Yes. Use Multi-city Builder or Route Planner to combine several cities. You can mix travel modes and then save individual legs, stays and activities in My Trip.
Are displayed prices guaranteed?+
No. Travel prices and availability can change quickly. Where live supplier data is available, it can still change before checkout. The final provider price and conditions always take precedence.
Why can a price be different later?+
Airlines, hotels and transport providers can change inventory, fares, taxes, baggage options and promotions. Currency changes and selected extras can also affect the total.
Where are my saved trips stored?+
Several planning tools save information in your browser on the same device. Clearing browser storage can remove locally saved planning information.
Do I need an account to use My Trip?+
Most current planning features work without an account and use local browser storage. Connected provider bookings are handled separately by the provider.
Can Sanum.store change or cancel my reservation?+
If a reservation was completed with an airline, hotel or other travel provider, that provider controls payment, changes, cancellation and refunds. Use the confirmation from that provider to contact them.
I cannot find my booking confirmation. What should I do?+
Check the email address used at checkout, including spam or junk folders. If the booking was made with an external provider, contact that provider directly using the details shown during checkout.
A page or tool does not work correctly. What should I send you?+
Use the contact form and choose “Website or technical issue”. Include the page URL, what you expected to happen, what happened instead and the device/browser if relevant.
How do I report incorrect travel information?+
Use the contact form and choose “Incorrect travel information”. Add the affected page URL and explain what appears to be outdated or incorrect.
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